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ISO 9004 Guidance to achieve sustained success published

ISO 9004:2018 gives guidelines for enhancing an organization's ability to achieve sustained success. This guidance is consistent with the quality management principles given in ISO 9000:2015.

ISO 9004:2018 provides a self-assessment tool to review the extent to which the organization has adopted the concepts in this document. It is applicable to any organization, regardless of its size, type and activity. The standard is published in Finnish also.

Compared to ISO 9001:2008 which ensures quality management of products and services, while enhancing customer satisfaction, ISO 9004:2009 provides a broader perspective of quality management, particularly for performance improvement. It will prove useful to organizations whose top management wishes to move beyond ISO 9001, in pursuit of ongoing improvement, measured through the satisfaction of customers and other stakeholders.

ISO 9000 family

ISO 9004 is part of the ISO 9000 family:

SFS-EN ISO 9000:en Quality management systems. Fundamentals and vocabulary (ISO 9000:2015)
121,30 € (VAT 0%), 150,41 € (VAT 24%)
Published 05.10.2015, language: English
SFS-EN ISO 9001:en Quality management systems. Requirements (ISO 9001:2015)
103,50 € (VAT 0%), 128,34 € (VAT 24%)
Published 05.10.2015, language: English