This International Standard provides guidance on engaging people in an organization’s quality management system, and on enhancing their involvement and competence within it. This International Standard is applicable to any organization, regardless of size, type, or activity.
Sisällysluettelo
Foreword
Introduction
0.1 General
0.2 Relationship with quality management systems
0.3 Process-based approach to people involvement and competence
0.4 Using this International Standard
1 Scope
2 Normative references
3 Terms and definitions
4 Management of people involvement and competence
4.1 General
4.2 Leadership involvement and strategy
4.3 People involvement and competence acquisition process
4.4 Analysis of people involvement and competence acquisition
4.5 Involvement and competence planning
4.6 Implementation
4.7 Evaluation
5 Management responsibility
5.1 Management commitment
5.2 Customer focus
5.3 Quality policy
5.4 Quality objectives and planning
5.5 Responsibility, authority and communication
5.6 Management review
6 Resource management
6.1 Provision of resources
6.2 Human resources
6.3 Infrastructure
6.4 Work environment
7 Product realization
7.1 Planning of product realization
7.2 Customer-related processes
7.3 Design and development
7.4 Purchasing
7.5 Production and service provision
7.6 Control of monitoring and measuring equipment
8 Measurement, analysis and improvement
8.1 General
8.2 Monitoring and measurement
8.3 Control of non-conforming product
8.4 Analysis of data
8.5 Improvement
Annex A Factors that impact on people involvement and competence (informative)