This International Standard describes a methodology for establishing the level of quality, performance, and productivity of processes, products, and services according to Six Sigma principles. It is applicable to all sectors (industries, services, administration, etc.) and to all types of organizations, whether it is already involved in an improvement programme such as Six Sigma, Lean, or not. In particular, it can be used to initiate a Six Sigma programme by providing a selection of improvement projects.
Sisällysluettelo
Foreword
Introduction
1 Scope
2 Normative references
3 Terms and definitions
4 Symbols and abbreviations
5 General considerations on benchmarking
5.1 Objectives and framework
6 Benchmark
6.1 Overview and requirements for the criteria
6.2 Overview and requirements for the measures
7 Benchmarking
7.1 Objective establishment step
7.2 Measurement step
7.3 Controlling the quality of the measurement results
7.4 Comparison step
7.5 Internal benchmarking
7.6 External benchmarking
7.7 Supply chain benchmarking
7.8 Six Sigma project selection
8 Interface with other types of benchmarking
Annex A Three dimensions of benchmarking (informative)
Annex B Table of criteria (generic) (normative)
Annex C Table of criteria with examples of results (informative)
Annex D Table of criteria for the food processing industry (normative)
Annex E Table of criteria for the automotive industry (normative)
Annex F Table of criteria for the retail banking industry (normative)
Annex G Table of criteria for clothing and leather industry (normative)
Annex H Table of criteria for the telecoms industry (normative)
Annex I Table of criteria for the hotel business (normative)
Annex J Table of criteria for the retail business (normative)
Annex K Example from the poultry industry (informative)