Verkkokauppa
SFS-ISO 10003:2018:en
Quality management — Customer satisfaction — Guidelines for dispute resolution external to organizations
Soveltamisala
Suomenkielistä soveltamisalaa ei ole saatavissa.
This document gives guidelines for an organization to plan, design, develop, operate, maintain and improve an effective and efficient dispute-resolution process for complaints that have not been resolved by the organization. This document is applicable to: This document is intended for use by any organization regardless of its type or size, or the products and services it provides, and deals with: This document is particularly aimed at dispute resolution between an organization and This document does not apply to the resolution of other types of disputes, such as employment disputes. It does not apply to complaints handling within an organization.
Tämän julkaisun valmistelusta Suomessa vastaa SFS Suomen Standardit, puh. 09 149 9331.
This document gives guidelines for an organization to plan, design, develop, operate, maintain and improve an effective and efficient dispute-resolution process for complaints that have not been resolved by the organization. This document is applicable to: This document is intended for use by any organization regardless of its type or size, or the products and services it provides, and deals with: This document is particularly aimed at dispute resolution between an organization and This document does not apply to the resolution of other types of disputes, such as employment disputes. It does not apply to complaints handling within an organization.
Tämän julkaisun valmistelusta Suomessa vastaa SFS Suomen Standardit, puh. 09 149 9331.
Sisällysluettelo
Sidokset
Velvoittavat viittaukset
ISO 9000:2015 Quality management systems — Fundamentals and vocabulary
Tekninen komitea
Vahvistuspäivä
24.08.2018
Julkaisupäivä
28.08.2018
Painos
2
Sivumäärä
42
Julkaisun kieli
englanti