This document specifies requirements for the effective identification, development and management of collaborative business relationships within or between organizations. This document is applicable to private and public organizations of all sizes, from large multinational corporations and government organizations, to non-profit organizations and micro/small businesses. Application of this document can be on several different levels, e.g.
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Foreword
Introduction
1 Scope
2 Normative references
3 Terms and definitions
4 Context of the organization
4.1 Understanding the organization and its context
4.2 Understanding the needs and expectations of stakeholders
4.3 Determining the scope of the collaborative business relationship management system
4.4 Collaborative business relationship management system
4.5 Creation of value
5 Leadership
5.1 Leadership and commitment
5.2 Policy
5.3 Organization roles, responsibilities and authorities
6 Planning
6.1 Actions to address risks and opportunities
6.2 Collaborative business relationship objectives and planning to achieve them
6.3 Identification and prioritization of collaborative business relationships
7 Support
7.1 Resources
7.2 Competence and behaviour
7.3 Awareness
7.4 Communication
7.5 Documented information
8 Operation
8.1 Operational planning and control
8.2 Operational awareness (Stage 1)
8.3 Knowledge (Stage 2)
8.4 Internal assessment (Stage 3)
8.5 Partner selection (Stage 4)
8.6 Working together (Stage 5)
8.7 Value creation (Stage 6)
8.8 Staying together (Stage 7)
8.9 Exit strategy activation (Stage 8)
9 Performance evaluation
9.1 Monitoring, measurement, analysis and evaluation
9.2 Internal audit
9.3 Management review
10 Improvement
10.1 Nonconformity and corrective action
10.2 Continual improvement
Annex A Assessment checklist (informative)
Annex B Relationship management plan (informative)
Annex C Competencies and collaborative behaviour (informative)
Annex D Relationship maturity matrix (informative)
Annex E Exit strategy (informative)
Annex F Description of business relationship types (informative)