SFS-ISO/IEC 20000-10:2018:en

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This document describes the core concepts of ISO/IEC 20000 (all parts), identifying how the different parts support ISO/IEC 20000-1:2018 as well as the relationships between ISO/IEC 20000-1 and other International Standards and Technical Reports. This document also includes the terminology used in all parts of ISO/IEC 20000, so that organizations and individuals can interpret the concepts correctly. This document can be used by:

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Sisällysluettelo

Foreword
Introduction
1 Scope
2 Normative references
3 Terms and definitions

3.1 Terms specific to management system standards
3.2 Terms specific to service management used in the ISO/IEC 20000 series
3.3 Terms specific to service management used in the ISO/IEC 20000 series but not used in ISO/IEC 20000-1

4 Terminology used in ISO/IEC 20000 (all parts)
5 Service management systems (SMS)

5.1 General
5.2 What is an SMS?
5.3 The integrated approach
5.4 Continual improvement
5.5 Benefits of an SMS based on ISO/IEC 20000-1
5.6 Misperceptions about an SMS and ISO/IEC 20000-1

6 Overview of the parts of ISO/IEC 20000

6.1 General
6.2 ISO/IEC 20000-1:2018, Service management system requirements
6.3 ISO/IEC 20000-2, Guidance on application of service management systems
6.4 ISO/IEC 20000-3, Guidance on scope definition and applicability of ISO/IEC 20000-1
6.5 ISO/IEC TR 20000-5:2013, Exemplar implementation plan for ISO/IEC 20000-1
6.6 ISO/IEC 20000-6:2017, Requirements for bodies providing audit and certification of service management systems
6.7 ISO/IEC TR 20000-11:2015, Guidance on the relationship between ISO/IEC 20000-1:2011 and service management frameworks: ITIL®11 ITIL is a [registered] trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
6.8 ISO/IEC TR 20000-12:2016, Guidance on the relationship between ISO/IEC 20000-1:2011 and service management frameworks: CMMI-SVC®22 CMMI-SVC is a registered trademark of the CMMI Institute.

7 Other related International Standards and Technical Reports

7.1 Closely related International Standards and Technical Reports
7.2 ISO/IEC 27013:2015, Information technology — Security techniques — Guideline on the integrated implementation of ISO/IEC 20000-1 and ISO/IEC 27001
7.3 Other related International Standards

Bibliography

Näytä kaikki

Foreword
Introduction
1 Scope
2 Normative references
3 Terms and definitions

3.1 Terms specific to management system standards
3.2 Terms specific to service management used in the ISO/IEC 20000 series
3.3 Terms specific to service management used in the ISO/IEC 20000 series but not used in ISO/IEC 20000-1

4 Terminology used in ISO/IEC 20000 (all parts)
5 Service management systems (SMS)

5.1 General
5.2 What is an SMS?
5.3 The integrated approach
5.4 Continual improvement
5.5 Benefits of an SMS based on ISO/IEC 20000-1
5.6 Misperceptions about an SMS and ISO/IEC 20000-1

6 Overview of the parts of ISO/IEC 20000

6.1 General
6.2 ISO/IEC 20000-1:2018, Service management system requirements
6.3 ISO/IEC 20000-2, Guidance on application of service management systems
6.4 ISO/IEC 20000-3, Guidance on scope definition and applicability of ISO/IEC 20000-1
6.5 ISO/IEC TR 20000-5:2013, Exemplar implementation plan for ISO/IEC 20000-1
6.6 ISO/IEC 20000-6:2017, Requirements for bodies providing audit and certification of service management systems
6.7 ISO/IEC TR 20000-11:2015, Guidance on the relationship between ISO/IEC 20000-1:2011 and service management frameworks: ITIL®11 ITIL is a [registered] trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
6.8 ISO/IEC TR 20000-12:2016, Guidance on the relationship between ISO/IEC 20000-1:2011 and service management frameworks: CMMI-SVC®22 CMMI-SVC is a registered trademark of the CMMI Institute.

7 Other related International Standards and Technical Reports

7.1 Closely related International Standards and Technical Reports
7.2 ISO/IEC 27013:2015, Information technology — Security techniques — Guideline on the integrated implementation of ISO/IEC 20000-1 and ISO/IEC 27001
7.3 Other related International Standards

Bibliography

Tuoteryhmä(t)

35.020 Tietotekniikka, yleistä »
03.080.99 Muut palvelut »
96.020 IT:n hallinta ja ohjaus »

Sidokset

Velvoittavat viittaukset

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Tekninen komitea

ISO/IEC JTC 1/SC 40 (SFS-julkaisut) IT service management and IT governance »

Vahvistuspäivä

07.12.2018

Julkaisupäivä

11.12.2018

Painos

1

Sivumäärä

34

Julkaisun kieli

englanti