Terms and conditions

1. SFS webshop selection

In the SFS webshop, you can search for information on standards and SFS handbooks, order products and download most SFS, ISO and IEC standards to your local computer. In addition to the standards, you can purchase technical reports (TR) and specifications (TS) and CWA documents as PDF files.

You can also view the references of some publications that are not available for download. For more information regarding the availability of these standards, please contact SFS customer service (sales@sfs.fi or tel. 09 1499 3353).

1.1 Downloadable standards

You can download the following items from the SFS webshop:

• SFS standards published by SFS
• Technical specifications (CEN/TS, ISO/TS) and technical reports (CEN/TR, ISO/TR) by CEN and ISO
• ISO standards published by the International Organization for Standardization
• IEC standards published by the International Electrotechnical Commission.
• ASTM standards

Downloadable standards are provided as PDF files. They can be viewed with Adobe Acrobat Reader. This program can be downloaded for free from Adobe's website. We recommend using version Acrobat X or newer.

Downloaded standards are watermarked with the buyer's name and the date of purchase.

SFS handbooks and some SFS guidebooks cannot be downloaded from the webshop.

Note! Any corrections to the standards are free of charge. You can dowload the correction from the preview function in the correction's product card.

1.2 Printed standards

All standards can also be purchased as printed versions. Printed SFS handbooks are also available in the webshop. The webshop does not include all standards from abroad but they can be ordered by contacting SFS customer service (sales@sfs.fi or 09 1499 3353).

1.3 Withdrawn standards

You can view the references of withdrawn standards in the webshop. If a withdrawn standard has been replaced with another standard, its ID is displayed in the reference of the withdrawn standard. Most withdrawn standards are available for purchase from the SFS webshop.

1.4 Standards from abroad and other products

Most standards from abroad do not have their reference available in the SFS webshop. These can be ordered with the feedback form or by contacting our customer service (sales@sfs.fi or tel. 09 1499 3353). Please note that ISO and IEC standards are an exception; their information is displayed in the SFS webshop and they are available for order in the webshop.

For more information, please contact our customer service.

2. Terms of sale and delivery

The publication reference should be checked carefully before placing an order. SFS does not refund erroneous orders where the product reference is correct and the customer has received the product specified in the order. Any changes to mail delivery orders can be made by contacting SFS customer service (tel. 09 1499 3353 or sales@sfs.fi).

Once a local copy of a standard has been downloaded, it cannot be returned.

Mail or e-mail deliveries where SFS has failed to fulfil the order accordingly are considered acceptable cancellations. Consumers have 14 days to cancel their order.

3. Delivery and payment methods

3.1 Downloadable standards

Payment methods available for the SFS webshop downloadable standards include Finnish debit and credit cards and Finnish online bank payments. The standards are available for download immediately after the payment has been completed. If you wish to download a standard from the webshop, select Download as the delivery method. They can be downloaded at any time by a user signed in to the webshop. If your download history is empty, the download period has expired or the purchase has not been completed.

Any standards downloaded from the webshop should be stored on a workstation within three days (72 h) of the purchase. After this time period, it is no longer available for download. SFS does not issue refunds for standards that have not been downloaded. Any standards downloaded from the webshop can only be used in as many workstations as specified in the order. They may not be stored in a company network. Online use always requires a written agreement with SFS.

If you experience issues, please contact SFS customer service (by phone, 09 1499 3353, or by e-mail at sales@sfs.fi). Our customer service is open weekdays from 8 am to 4 pm.

3.2 Printed standards and handbooks

In-store products are usually delivered the next business day. The delivery time for other products varies from 1 to 4 weeks. Payment methods available for printed publications include invoice, cash on delivery, card payments and online bank payments. Card payments and online bank payments are not available for some retail publications from abroad.

Delivery costs are added according to the weight of the order. If you want the order delivered to your doorstep in Finland, please place your order to SFS customer service at 09 1499 3353 or sales@sfs.fi.

Payment

The payment service between vendors and consumers is offered by Svea Payments Ltd (Company registration number 2121703-0) in co-operation with banks and credit institutions. You as a consumer are not required to register or pay extra costs for using the payment service. Svea Payments Ltd is an authorized payment institution supervised by the Financial Supervisory Authority (FIN-FSA). All data transfer and money transactions are SSL secured meaning that no external party can see your personal information. Svea Payments Oy (or our auxilary business name Maksuturva Group Oy) will show as the recipient of the payment. You can pay for your order using any of the online payment buttons of Finnish banks or card payment (Visa, Visa Electron, MasterCard and Business Eurocard).

Contact information:

Svea Payments Oy
Business ID: 2121703-0
Mechelininkatu 1A, 00180 Helsinki
Tel. 09 42 41 7040, Mon-Fri 8-17
E-mail: asiakaspalvelu.payments@svea.fi

www.svea.fi