This document provides guidance for the definition, implementation, evaluation, and improvement of the measurements necessary to effectively manage innovation activities in an organization. It establishes the fundamentals of innovation operation measurements and guides their application towards four areas: — measurements for establishing and launching innovation initiatives; — measurements for innovation processes; — measurements for innovation initiatives; — measurements of innovation portfolios. This document is applicable to: — organizations that are seeking to define and implement an innovation operations measurement approach; — organizations and interested parties seeking to improve the areas of accountability, transparency, and evidence-based assessment of innovation operations; — customers, investors, and other interested parties, seeking confidence in the organization’s innovation operations management and its results; — providers of training in innovation operations and measurements, including assessment of and consultancy for achieving results; — experts in innovation operations evaluation and impact assessment, favoring the use of a harmonized international guidance standard; — innovation policy makers and program managers who are looking to obtain evidence of progress and desired outcomes of innovation activities supported through public policies and programs. All of the guidance provided within this document is generic and intended to be applicable to: — all types of organizations regardless of sector or size, whether they be private, public, not-for-profit, governmental or societal; — all types of innovations (e.g. product, service, process, model, and method) ranging from incremental to radical; — all types of time horizons, from short-term to long-term evaluation and measurement.
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Sisällysluettelo
Foreword
Introduction
1 Scope
2 Normative references
3 Terms and definitions
4 Fundamentals of innovation operation measurements
4.1 Principles of innovation management and innovation operation measurements
4.2 Innovation operation measurements process
4.3 Innovation operation measurement framework, indicators and metrics
4.4 Leadership and strategy for innovation operation measurements
4.5 Planning and designing innovation operation measurements
4.6 Support for innovation operation measurements
4.7 Data collection and action
5 Measurements for establishing innovation operations
5.1 General
5.2 Context measurements for establishing innovation initiatives
5.3 Measurements of leadership and culture for establishing innovation initiatives
5.4 Measurements of planning and support for establishing innovation initiatives
6 Innovation process measurements
6.1 General
6.2 Measurements for identifying innovation opportunities
6.3 Measurements in creating innovation concepts
6.4 Measurements in validating concepts
6.5 Measurements in developing innovation solutions
6.6 Measurements in deploying innovation solutions
7 Innovation initiative measurements
7.1 General
7.2 Measurements in the preparation of innovation initiatives
7.3 Measurements of activities towards initiative concept validation
7.4 Measurements of activities in development of initiative solution
7.5 Measurements of activities in initiative solution deployment
7.6 Measurements of innovation initiative outcomes
8 Innovation portfolio measurements
8.1 Measuring portfolios of innovation initiatives
8.2 Selecting a balanced set of innovation portfolio measurements
8.3 Innovation portfolio constituent analysis (IPCA) maps and review scorecards
9 Assessing and improving innovation operation measurements
9.1 Establishing the assessment
9.2 Assessing the suitability of innovation operation measurements
9.3 Improving the set of innovation operation measurements
Annex A Selection considerations and examples of indicators and metrics for innovation operation measurements (informative)
Annex B Examples of measurements for establishing innovation initiatives (informative)
Annex C Examples of innovation process measurements (informative)
Annex D Examples of indicators and metrics for innovation initiatives (informative)
Annex E Examples of indicators, metrics and methods for measuring innovation portfolios (informative)