This document gives guidelines for the application of quality management in projects. It is applicable to organizations working on projects of varying complexity, small or large, of short or long duration, being an individual project to being part of a programme or portfolio of projects, in different environments, and irrespective of the kind of product/service or process involved, with the intention of satisfying project interested parties by introducing quality management in projects. This can necessitate some tailoring of the guidance to suit a particular project. This document is not a guide to project management itself. Guidance on quality in project management processes is presented in this document. Guidance on project management and related processes is covered in ISO 21500. This document addresses the concepts of both “quality management in projects” and “quality management systems in projects”. These are distinguished by being addressed separately by the following topics and clauses:
Tämän julkaisun valmistelusta Suomessa vastaa SFS Suomen Standardit, puh. 09 149 9331.
Sisällysluettelo
Foreword
Introduction
1 Scope
2 Normative references
3 Terms and definitions
4 Quality management systems in projects
4.1 Context and characteristics of the project
4.2 Quality management principles
4.3 Project quality management processes
4.4 Quality plan for the project
5 Management responsibility in projects
5.1 Top management commitment
5.2 Strategic process
5.3 Management reviews and progress evaluations
6 Resource management in projects
6.1 Resource-related processes
6.2 Personnel-related processes
7 Product/service realization in projects
7.1 General
7.2 Interdependent processes
7.3 Scope-related processes
7.4 Time-related processes
7.5 Cost-related processes
7.6 Communication-related processes
7.7 Risk-related processes
7.8 Procurement processes
8 Measurement, analysis and improvement in projects
8.1 General
8.2 Measurement and analysis
8.3 Improvement
Annex A Overview of processes for quality management in projects (informative)
Annex B Cross reference matrix between this document, ISO 9001:2015 and ISO 21500:2012 (informative)