ISO 13053-1:fi

Soveltamisala

Standardin ISO 13053 tässä osassa kuvataan Six Sigmana tunnettu liiketoiminnan kehittämismenetelmä. Menetelmä koostuu yleensä viidestä jaksosta: määrittely, mittaus, analysointi, parantaminen ja ohjaus (joiden englanninkielisistä vastineista muodostuu lyhenne DMAIC).
Standardin ISO 13053 tässä osassa suositellaan parhaita käytäntöjä kuhunkin Six Sigma -projektin toteuttamisen aikana käytettävään DMAIC-menetelmän jaksoon. Lisäksi neuvotaan, kuinka Six Sigma -projekteja olisi johdettava, ja kuvataan näihin projekteihin osallistuvan henkilöstön roolit, asiantuntemus ja koulutus.
Standardia voidaan soveltaa sekä valmistusprosesseja että palvelu- ja kaupankäyntiprosesseja käyttäviin organisaatioihin.

Tämän julkaisun valmistelusta Suomessa vastaa SFS Suomen Standardit, puh. 09 149 9331.

Sisällysluettelo

Foreword
Introduction
1 Scope
2 Normative references
3 Symbols and abbreviated terms

3.1 Symbols
3.2 Abbreviated terms

4 Fundamentals of Six Sigma projects within organizations

4.1 General
4.2 Voice of the customer
4.3 Accountability
4.4 Maturity of processes of an organization
4.5 Relationship with quality management standard ISO 9001

5 Six Sigma measures

5.1 Purpose
5.2 Defects per million opportunities (DPMO)
5.3 Sigma score
5.4 Rolled throughput yield (RTY)
5.5 Return rate (RR)
5.6 Number of problem reports (NPR)
5.7 On-time delivery (OTD)
5.8 Cost of poor quality (COPQ)

6 Six Sigma personnel and their roles

6.1 General
6.2 Champion
6.3 Deployment Manager
6.4 Project Sponsor
6.5 Master Black Belt
6.6 Black Belt
6.7 Green Belt
6.8 Yellow Belt

7 Minimum competencies required
8 Minimum Six Sigma training requirements

8.1 Recommended training
8.2 Training requirements for Champions / Deployment Manager
8.3 Training requirements for Sponsors
8.4 Training requirements for Master Black Belts
8.5 Training requirements for Black Belts
8.6 Training requirements for Green Belts
8.7 Training requirements for Yellow Belts

9 Six Sigma project prioritization and selection

9.1 General considerations
9.2 Project prioritization
9.3 Project selection

10 Six Sigma project DMAIC methodology

10.1 Introduction
10.2 Define phase
10.3 Measure phase
10.4 Analyse phase
10.5 Improve phase
10.6 Control phase

11 Six Sigma project methodology — Typical tools employed
12 Monitoring a Six Sigma project

12.1 General
12.2 Gate reviews
12.3 Project management
12.4 Weekly mentoring sessions with a Master Black Belt

13 Critical to success factors for Six Sigma projects
14 Six Sigma infrastructures within an organization

14.1 General information
14.2 Large - Over 1 000 employees at a site
14.3 Medium – 250 to 1 000 employees at a site
14.4 Small – Less than 250 employees at a site
14.5 Multiple sites

Annex A Sigma scores (informative)
Annex B Training (informative)

Bibliography

Näytä kaikki

Foreword
Introduction
1 Scope
2 Normative references
3 Symbols and abbreviated terms

3.1 Symbols
3.2 Abbreviated terms

4 Fundamentals of Six Sigma projects within organizations

4.1 General
4.2 Voice of the customer
4.3 Accountability
4.4 Maturity of processes of an organization
4.5 Relationship with quality management standard ISO 9001

5 Six Sigma measures

5.1 Purpose
5.2 Defects per million opportunities (DPMO)
5.3 Sigma score
5.4 Rolled throughput yield (RTY)
5.5 Return rate (RR)
5.6 Number of problem reports (NPR)
5.7 On-time delivery (OTD)
5.8 Cost of poor quality (COPQ)

6 Six Sigma personnel and their roles

6.1 General
6.2 Champion
6.3 Deployment Manager
6.4 Project Sponsor
6.5 Master Black Belt
6.6 Black Belt
6.7 Green Belt
6.8 Yellow Belt

7 Minimum competencies required
8 Minimum Six Sigma training requirements

8.1 Recommended training
8.2 Training requirements for Champions / Deployment Manager
8.3 Training requirements for Sponsors
8.4 Training requirements for Master Black Belts
8.5 Training requirements for Black Belts
8.6 Training requirements for Green Belts
8.7 Training requirements for Yellow Belts

9 Six Sigma project prioritization and selection

9.1 General considerations
9.2 Project prioritization
9.3 Project selection

10 Six Sigma project DMAIC methodology

10.1 Introduction
10.2 Define phase
10.3 Measure phase
10.4 Analyse phase
10.5 Improve phase
10.6 Control phase

11 Six Sigma project methodology — Typical tools employed
12 Monitoring a Six Sigma project

12.1 General
12.2 Gate reviews
12.3 Project management
12.4 Weekly mentoring sessions with a Master Black Belt

13 Critical to success factors for Six Sigma projects
14 Six Sigma infrastructures within an organization

14.1 General information
14.2 Large - Over 1 000 employees at a site
14.3 Medium – 250 to 1 000 employees at a site
14.4 Small – Less than 250 employees at a site
14.5 Multiple sites

Annex A Sigma scores (informative)
Annex B Training (informative)

Bibliography

Tuoteryhmä(t)

03.120.30 Tilastollisten menetelmien soveltaminen »

Sidokset

Velvoittavat viittaukset

ISO 13053-2 Quantitative methods in process improvement — Six Sigma — Part 2: Tools and techniques

Tekninen komitea

ISO/TC 69/SC 7 (SFS-julkaisut) Applications of statistical and related techniques for the implementation of Six Sigma »

Vahvistuspäivä

27.01.2014

Julkaisupäivä

07.03.2014

Painos

1

Sivumäärä

70

Julkaisun kieli

suomi/englanti