Verkkokauppa
SFS-EN 61968-8:2016:en
Application integration at electric utilities - System interfaces for distribution management - Part 8: Interfaces for customer operations
Soveltamisala
Suomenkielistä soveltamisalaa ei ole saatavissa.
IEC 61968-8:2015(E) specifies the information content of a set of message types that can be used to support many of the business functions related to customer support. Typical uses of the message types include service request, customer agreement, and trouble management. The purpose is to define a standard for the integration of customer support (CS), which would include customer service, trouble management and point of sale related components integrated with other systems and business functions within the scope of IEC 61968. The scope of this standard is the exchange of information between a customer support system and other systems within the utility enterprise.
Tämän julkaisun valmistelusta Suomessa vastaa SESKO ry, puh. 050 571 6048.
IEC 61968-8:2015(E) specifies the information content of a set of message types that can be used to support many of the business functions related to customer support. Typical uses of the message types include service request, customer agreement, and trouble management. The purpose is to define a standard for the integration of customer support (CS), which would include customer service, trouble management and point of sale related components integrated with other systems and business functions within the scope of IEC 61968. The scope of this standard is the exchange of information between a customer support system and other systems within the utility enterprise.
Tämän julkaisun valmistelusta Suomessa vastaa SESKO ry, puh. 050 571 6048.
Tuoteryhmä(t)
Sidokset
Velvoittavat viittaukset
EN 61968-100:2013 Application integration at electric utilities - System interfaces for distribution management - Part 100: Implementation profiles
EN 61968-11:2013 Application integration at electric utilities - System interfaces for distribution management - Part 11: Common information model (CIM) extensions for distribution
EN 61968-6:2016 Application integration at electric utilities - System interfaces for distribution management - Part 6: Interfaces for maintenance and construction
EN 61968-11:2013 Application integration at electric utilities - System interfaces for distribution management - Part 11: Common information model (CIM) extensions for distribution
EN 61968-6:2016 Application integration at electric utilities - System interfaces for distribution management - Part 6: Interfaces for maintenance and construction
Vahvistuspäivä
27.05.2016
Julkaisupäivä
31.05.2016
Painos
1
Sivumäärä
62
Julkaisun kieli
englanti