SFS-EN ISO 41014:2020:en

Soveltamisala

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This document gives guidelines for the development of a strategy for facility management (FM) when the FM organization:
a) intends to ensure alignment between FM requirements and the objectives, needs and constraints of the demand organization's core business;
b) wants to improve the usefulness and benefits provided by the facilities for the betterment of the demand organization and its core business;
c) aims to meet the needs of stakeholders and applicable provisions consistently;
d) aims to be sustainable in a globally competitive environment.

Tämän julkaisun valmistelusta Suomessa vastaa Metalliteollisuuden Standardisointiyhdistys ry, puh. 09 19 231 (vaihde).

Sisällysluettelo

Foreword
Introduction
1 Scope
2 Normative references
3 Terms, definitions and abbreviated terms

3.1 Terms related to facility management
3.2 Terms related to assets
3.3 Terms related to people
3.4 Terms related to sourcing
3.5 Terms related to process
3.6 Terms related to finance
3.7 Terms related to general business
3.8 Terms related to measurement
3.9 Abbreviated terms

4 Understanding the demand organization

4.1 Organization
4.2 Governance
4.3 Context
4.4 Risk management
4.5 Strategic alignment

5 Developing FM requirements

5.1 Current and future interest in facilities
5.2 Maturity of FM
5.3 Briefing for refurbished or new facilities
5.4 Stakeholders
5.5 Accessibility, inclusiveness and equalities
5.6 Functional requirements
5.7 Scope of services
5.8 Service specifications
5.9 Outputs and targets
5.10 Service levels
5.11 Service delivery options
5.12 Sourcing
5.13 Innovations in service delivery
5.14 Market audit
5.15 Verification and feedback

6 Formulating the FM strategy

6.1 Compiling the strategy
6.2 Format and content
6.3 Budgetary requirements
6.4 Procurement
6.5 Communication and feedback
6.6 Implementation plan

7 Managing performance

7.1 Monitoring and control of performance
7.2 Performance indicators
7.3 Performance measurement
7.4 Performance review
7.5 Corrective actions
7.6 Feedback and lessons learned

8 Improving outcomes

8.1 Applying lessons learned
8.2 Reassessing outputs and targets
8.3 Updating the FM strategy
8.4 Updating the FM policy

Index

Annex A Examples of threats and opportunities (informative)
Annex B Examples of factors affecting business strategy (informative)
Annex C Considerations when formalizing the FM strategy document (informative)
Annex D Example of an FM strategy (informative)

Bibliography

Näytä kaikki

Foreword
Introduction
1 Scope
2 Normative references
3 Terms, definitions and abbreviated terms

3.1 Terms related to facility management
3.2 Terms related to assets
3.3 Terms related to people
3.4 Terms related to sourcing
3.5 Terms related to process
3.6 Terms related to finance
3.7 Terms related to general business
3.8 Terms related to measurement
3.9 Abbreviated terms

4 Understanding the demand organization

4.1 Organization
4.2 Governance
4.3 Context
4.4 Risk management
4.5 Strategic alignment

5 Developing FM requirements

5.1 Current and future interest in facilities
5.2 Maturity of FM
5.3 Briefing for refurbished or new facilities
5.4 Stakeholders
5.5 Accessibility, inclusiveness and equalities
5.6 Functional requirements
5.7 Scope of services
5.8 Service specifications
5.9 Outputs and targets
5.10 Service levels
5.11 Service delivery options
5.12 Sourcing
5.13 Innovations in service delivery
5.14 Market audit
5.15 Verification and feedback

6 Formulating the FM strategy

6.1 Compiling the strategy
6.2 Format and content
6.3 Budgetary requirements
6.4 Procurement
6.5 Communication and feedback
6.6 Implementation plan

7 Managing performance

7.1 Monitoring and control of performance
7.2 Performance indicators
7.3 Performance measurement
7.4 Performance review
7.5 Corrective actions
7.6 Feedback and lessons learned

8 Improving outcomes

8.1 Applying lessons learned
8.2 Reassessing outputs and targets
8.3 Updating the FM strategy
8.4 Updating the FM policy

Index

Annex A Examples of threats and opportunities (informative)
Annex B Examples of factors affecting business strategy (informative)
Annex C Considerations when formalizing the FM strategy document (informative)
Annex D Example of an FM strategy (informative)

Bibliography

Tuoteryhmä(t)

03.080.10 Teollisuuden palvelut »

Sidokset

Velvoittavat viittaukset

ISO 41011:2017 Facility management -- Vocabulary

Tekninen komitea

CEN/TC 348 Facility Management »

Vahvistuspäivä

02.10.2020

Julkaisupäivä

06.10.2020

Painos

1

Sivumäärä

51

Julkaisun kieli

englanti